Privacy Policy

Your privacy matters to us, and we highly respect your information and data privacy on the Queuebot Platform. We’ve created this Privacy Policy to help you understand how we handle the information we receive. This policy explains what measures we take to protect your data and how you can reach out to us if you have any questions. Please note that any capitalized terms used but not defined here have the same meaning as described in our terms of service, which you can find at Terms & Conditions.
This Privacy Policy covers how we handle data across all entities that make up Queuebot, regardless of where they operate. It applies specifically to the data you provide us to enable the services we offer. By using the Company Platform and/or our Services, you agree to the practices outlined in this Privacy Policy. If you disagree with this policy, please stop using our platform and services.
Queuebot as a Data Processor
To provide you with our services, Queuebot receives data from your platform. This data includes both Customer Data and End User Data, as described in our terms of service. You are considered the data controller/principal, collecting data from End Users, while Queuebot, as the company you contract with, is the data processor. We process the data we receive from you according to your instructions and the terms specified in the Service Order and our terms of service.
Data We Receive and Process
Queuebot may receive and process the following categories of data from End Users:
  • Personally identifiable information: This includes names, addresses, phone numbers, countries, email addresses, and other contact details, as well as preferences, content, access device information, payment details, reviews, photos, videos, and communication between End Users and you.
You or the End User can choose not to provide this data, but our services depend on it. If necessary, data is not shared, we may not be able to provide certain services. If only partial data is shared, we’ll provide limited services accordingly.
  • Non-personally identifiable information: This data doesn’t identify the End User and may include session or usage data, log data, aggregation information, user device, and browser information.
Queuebot may also receive and process personal contact details of your representatives and authorized personnel, as well as your and End User’s account or business information.
How We Use Your Data
We use and process your data with integrity, accountability, fairness, and transparency. The main purposes for processing your data are:
  • Fulfilling our contractual obligations, including providing services.
  • Managing your Company Platform account and access credentials.
  • Handling complaints, feedback, and queries.
  • Administering our services and resolving technical issues.
  • Complying with applicable laws and regulations.
  • Improving our services, conducting research, and generating reports.
  • Providing customer support.
  • Offering services on your behalf to End Users.
Our legal basis for processing data includes contract fulfilment, legal compliance, and obtaining necessary consents from End Users.
Transfer and Disclosure of Data
We may share your data with Sub-Processors necessary to provide requested services. We may also share data to investigate and prevent illegal activities, respond to legal requests, or protect the rights and safety of Queuebot and its users. Data may be transferred to foreign countries in compliance with applicable laws and safeguards.
Retention Period
We retain data as needed to fulfil the purposes mentioned in this Privacy Policy or as required by law. Data may be aggregated and analysed for service enhancement. We disclose data only in aggregated and personally unidentifiable form unless specified otherwise in this Privacy Policy, terms of service, or the Service Order.
Your Rights
You have the following rights:
  • The right to access your data.
  • The right to request data erasure.
  • The right to request data processing restrictions, which may lead to service suspension.
If you want to exercise these rights or have questions, contact us at 0 422 351 3668.
Security: How We Protect Your Information
We implement physical, electronic, and managerial safeguards to prevent unauthorized data access and maintain security. While we follow industry standards, we cannot guarantee absolute security due to factors beyond our control. You play a role in keeping your data secure by not sharing your access credentials.
Third Parties and Third-Party Sites
We may provide links to third-party websites as part of our services. Clicking these links may take you to third-party sites not covered by this Privacy Policy. You release Queuebot from any liability arising from your use of such third-party websites. The inclusion of links on our platform doesn’t imply our endorsement of those third-party sites.
Data Transfer Locations
Data we receive may be processed and stored in India or elsewhere, depending on our cloud service provider’s servers. Different data protection rules may apply, and by using our services, you consent to such data transfer and processing.
This Privacy Policy may change to comply with legal, regulatory, or operational requirements. We’ll update the date at the top of this policy and, depending on the changes, provide additional notice before they take effect. Please check this policy periodically for updates.
Contact Us
If you have questions or complaints about this Privacy Policy, email us at